PRIVACY POLICY

YSOLDA'S Privacy Policy

Under GDPR regulations we have identified that we handle your personal data under both a contractual basis or a consensual basis. If you make a purchase, or contact us with a query, we will use your data to fulfill the contract of delivering your purchase or responding to your data. We use a variety of third party processors to help us with that. We also have a an email newsletter, for which we use MailChimp to process your data. We will never add you to our newsletter without your explicit consent. 

What information do we collect? 
When you make a purchase we need certain information from you to fulfil our contract with you: your name, address, email address and phone number. 

When you browse our store, we automatically receive your IP address in order to communicate with your browser. This also give us some geographical information we use for Fraud analysis and VATMOSS purposes. Additionally, your browser sends us some information about your OS and browser which allows our website to be displayed correctly on your system.

We download order details from Shopify in order to print packing slips and postal labels. Some data is also automatically transferred to our cloud based accounting software for bookkeeping purposes. 

Why do we need your address for digital purchases?
Under EU law we have to pay VAT on digital sales based on the customer’s location. Even if you do not live in an EU country we are required to keep evidence of that, so we ask for your address. 

 

Why do we need your phone number?
Most orders will be posted with Royal Mail, but sometimes large or heavy orders will be sent with a courier, such as UPS or DPD, who require a phone number. Unfortunately we aren’t able to only ask for a phone number for those orders, so we require it for all orders. We will never use your phone number for any other purpose (we hate talking on the phone too!)

What will we do with your email address?
We will only contact you via email if there is a problem with your order. Sometimes we have to update a pattern because of an error, and sometimes your purchase will include a collection of patterns which are released over a period of time. In those cases we use an automated update system which will send you an email. We will never add your email address to our mailing list without your consent.

How can I update or delete my details? 
If you create an account when you make a purchase you can login at any time and update your personal information. If you would like your data to be deleted please email support@ysolda.com We will then delete your data that we have access to and request that Shopify also do so. Please note that Shopify will not delete your data until the 180 day window for credit card chargebacks has passed and that some anonymised transaction data does need to be preserved for tax purposes.

When will we disclose your personal data to a third party?
We will only disclose your personal data if we need to do so in order to fulfil your order, eg. to a courier service, or if required to do so by law. 

Shopify
Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you.
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

You can learn more about Shopify’s Data processing and the measures they take to ensure your data remains private, including when being transferred out of EEA countries, here: 
[[]https://help.shopify.com/manual/your-account/GDPR]

In order to provide certain services, e.g. subscription payments, we use some third party Shopify apps. These apps have to follow strict guidelines from Shopify for securely handling personal data. 

 

Payment information
We process payments through three gateways: Shopify Payments, Paypal and Braintree. We never have access to your credit card information or bank details. 

If you choose to pay with a credit card your card information will be stored by Shopify. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy). 

Third-party services
In order to provide certain services, e.g. subscription payments, we use some third party Shopify apps. These apps have to follow strict guidelines from Shopify for securely handling personal data. 

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.

For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.
As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

 

Ravelry
When you purchase a digital pattern or ebook you will, in most cases, have the option of clicking a link to add it to your Ravelry library. We pass on just enough information to connect your purchase. 

When you make a purchase from the Ysolda store on Ravelry.com we receive a copy of your purchase receipt from Ravelry via email, and information about your transaction in PayPal. We only use this data for accounting purposes. If there is a pattern update we use Ravelry’s update system which automatically sends an email notification or Ravelry message. 

Newsletter
We send a weekly newsletter to subscribers via Mailchimp. You can read MailChimp’s privacy policy here. [https://mailchimp.com/legal/privacy/] We have access to the details you provide when you subscribe: your name and birthday. We ask for your birthday only to send a discount coupon code as a birthday gift. Sometimes to do this we export a spreadsheet of current subscribers from MailChimp. We only store this spreadsheet for as long as we need it.

If you wish to have your data deleted from MailChimp you can either contact them directly (this is a good option if you are subscribed to several newsletters) or contact us and we will pass your request on. You can update your details at any time by following the link to update your profile in the footer of each newsletter. 

Our MailChimp, Shopify, Facebook and Instagram accounts are connected. This automatically tracks analytics information and gives us the option of personalising newsletter or social media marketing content so you find out about products you’re likely to be most interested in. We will only use this data to personalise newsletter content with your explicit permission.

 

Cookies
Here is a list of Shopify cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. Paypal, MailChimp and Ravelry also use cookies. You can opt-out of cookies or delete your browsing history, including cookies, from your browser. 

_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

 STITCH & STORY'S PRIVACY POLICY

PRIVACY POLICY

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.stitchandstory.com (the “Site”).

PERSONAL INFORMATION WE COLLECT

When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:

- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Legitimate interest

In these specific situations, we require your data to pursue our legitimate interests in a way which might reasonably be expected as part of running our business and which does not materially impact your rights, freedom or interests.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address,

Stolen Stitches

Privacy Policy

PRIVACY AND PERSONAL DATA PROTECTION STATEMENT

The quick summary:

If you subscribe to our newsletter, we use your email address to send you the newsletter, and that’s it.

If you order from us, we use the data you provide to service your order, and that’s it.

When you browse the website, we use cookies and the basic information sent by your web browser to make the site work, and that’s it.

This policy applies for the collection of Stolen Stitches websites; stolenstitches.com, carolfeller.com and nuayarn.com.

Long version below.

WHAT DATA DO WE STORE AND WHAT DO WE DO WITH IT?

If you choose to subscribe to our email newsletter, you will provide us with your name and email address and this will only be used to send you emails about our company, products, and promotions. You can unsubscribe at any time.

When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address. This information will only be used to fulfil your order or to contact you about your order.

When you browse our website, we automatically receive your computer’s internet protocol (IP) address and we use cookies to enable the shopping cart and other functionality of the site. This information will only be used to provide the site's functionality during your visit.

BASIS OF USE

If you choose to subscribe to our newsletter, you will be asked to explicitly express your consent for us to use your personal data for this purpose.

When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we hold this data for the legitimate purpose of fulfilling your order.

When you browse our store, you will be prompted to provide your explicit consent for us to use cookies.

HOW DO I WITHDRAW MY CONSENT?

If, after you opt-in to the newsletter, you change your mind, you may withdraw your consent at any time by clicking unsubscribe or update settings in the footer of the newsletter or by contacting us at support@stolenstitches.com.

DISCLOSURE

We may disclose your personal information if we are required by law to do so only or if you violate our Terms of Service.

SHOPIFY

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. 
Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

Payment: 
If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted. 
All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. 
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers. 
For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

MAILCHIMP

We use MailChimp as our marketing automation platform. By submitting the mailchimp form, you acknowledge that the information you provide will be transferred to MailChimp for processing in accordance with their Privacy Policy and Terms.

OTHER THIRD-PARTY SERVICES

In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us. 
However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions. 
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers. 
In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located. 
Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

LINKS

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

SECURITY

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed. 
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

COOKIES AT SHOPIFY

Here is a list of cookies that we use when you are in our web store. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not. 
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc). 
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits 
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer. 
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart. 
_secure_session_id, unique token, sessional 
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

AGE OF CONSENT

By using this site, you represent that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and you have given us your consent to allow any of your minor dependents to use this site.

CHANGES TO THIS PRIVACY POLICY

We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

QUESTIONS AND CONTACT INFORMATION

If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact support@stolenstitches.com. 
Stolen Stitches, Hidden Orchard, Innishannon, Co. Cork, Ireland